Commercial Dishwasher Sales & Service Philadelphia PA
Tips to Make Your Back-of-House Staff into Customer-Experience Heroes
Your back-of-house staff is as valuable as your front-of-house staff. The former is in-charge of the delicious food your restaurant offers. This is the main reason that drives your customers to go back. Below are ways to ensure that your BOH employees always give the best customer experience aside from providing good food.
Face-to-Face or Video Training
Instead of giving reading materials alone, provide face-to-face or video training for your BOH staff. Such kinds of training help your staff understand how their actions affect customer experience.
Communication
Talk with your BOH staff about what you expect from them and what they expect from you. Furthermore, let them know when customers praise the food and service they provide. You should also schedule meetings where your FOH staff and BOH staff can mingle.
Improvement
Make sure you have good equipment in your kitchen. Conduct the training when there is new equipment or when there is a change in setup. You might want to consider an open kitchen setup where your customers and BOH staff can actually see one another.
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